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Providing 360 Care Social Support Services

Our Social Support Team adds a supportive layer to your healthcare journey by coordinating care with you and your Care Team to make sure that you understand your unique healthcare plan and have the resources you need to get and stay healthy.

We care, connect, and coordinate

Our Social Support Team provides Case Management for anyone who needs help finding resources, such as transportation, housing, financial assistance, employment, food access, utilities, and other community resource referrals. We also help manage your healthcare needs, including care coordination for behavioral health, addiction treatment, dental care, and other specialty care referrals, transition of care from the hospital to primary care, and support you in managing complicated or new health conditions.

You can also search and connect to support for financial assistance, food pantries, and other free or reduced-cost help through PA Navigate.

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Help applying for health insurance

We care for every person with or without insurance. We offer many different payment plans and programs that keep our services affordable. Our Social Support Team can also help with applying for health insurance coverage through Pennie, CHIP, Medicaid, and/or Medicare.

Paying for appointments

Related Services Our Teams Provide

Mental Health

Psychiatric care, brief interventions & short-term counseling, referrals, and more – for all ages & stages

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Addiction Treatment

Medication-assisted treatment and/or behavioral health counseling for anyone experiencing substance use disorder

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Primary Care

Health services for all ages that include treatment when you are sick, and help preventing sickness when you are well

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Frequently Asked Questions

Where is Urgent Care located, what can be treated, and what are the hours?

We have two Urgent Care locations – one in Lancaster and one in Lebanon.

Lancaster Urgent Care is available to patients only, inside of our Lancaster Grandview Plaza location at 802 New Holland Avenue, Suite 200. Hours are Monday, Tuesday, Thursday, 11 a.m. – 7 p.m.; Wednesday, 12 p.m. – 7 p.m.; and Friday, 9 a.m. – 5 p.m. 

Lebanon Urgent Care is available to everyone, even if you are not a patient, at 960 Church Street. Hours are Monday – Friday, 11 a.m. – 6 p.m.; and Saturday & Sunday, 9 a.m. – 5 p.m.

What can be treated: Cold, flu, infections, bronchitis pneumonia, nausea, vomiting, diarrhea, urinary tract infections, migraines, earache, sore throat, burns, rashes, sprains, strains, cuts, bruises, allergies, bites, stings, lice, and more.

What health insurances do you accept and how much are healthcare services?

We accept most health insurances.  If you are not sure if your health insurance covers our services, please call 717-299-6372 and press 3 to connect with our Billing Department.

The cost of healthcare services (including vaccinations) depends on your health insurance carrier and coverage.

What is the Sliding Fee Discount Program and how much are healthcare services?

The Sliding Fee Discount Program offers a discounted rate or fee for medical and preventive dental services at our centers. The Sliding Fee Discount Program is available to all patients with or without insurance based on their household income and size. We apply the discount to appointment costs, deductibles, coinsurance, and medication prescriptions through the 340B program.

Patients on our Sliding Fee Discount Program will pay a rate for medical exams, dental exams, x-rays, and cleanings. All other payments are due at your appointment time, or through a payment plan.

Patients can apply for the Sliding Fee Discount Program during registration and use it the same day if approved. Patients can self-share their household income and size (including spouse and all dependents) for all household members, and will need to re-apply every year for the Sliding Fee Discount Program.

How can I reach my Provider/Care Team for a prescription medication refill?

Prescription medication refill requests can be made directly through your Patient Portal by sending a message to your Care Team or by calling 717-299-6371. Please note that prescription medication refills can take up to 72 hours to process.

How long does it take to get a medical or dental referral?

Medical and dental referrals can take up to 2 weeks depending on your insurance carrier and coverage.

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