Whole health, whole community Social Support Services
Our Social Support Team adds a supportive layer to your healthcare journey by coordinating care with you and your Care Team to make sure that you understand your unique healthcare plan and have the resources you need to get and stay healthy.
We care, connect, and coordinate
Our Social Support Team provides Case Management for anyone who needs help finding resources, such as transportation, housing, financial assistance, employment, food access, utilities, and other community resource referrals. We also help manage your healthcare needs, including care coordination for behavioral health, addiction treatment, dental care, and other specialty care referrals, transition of care from the hospital to primary care, and support you in managing complicated or new health conditions.
You can also search and connect to support for financial assistance, food pantries, and other free or reduced-cost help through PA Navigate.
Search here (opens in new tab)
Help applying for health insurance
We care for every person with or without insurance. We offer many different payment plans and programs that keep our services affordable. Our Social Support Team can also help with applying for health insurance coverage through Pennie, CHIP, Medicaid, and/or Medicare.
Paying for appointments
Meet Our Community Health Resource Coordinators
Whether in person or through virtual appointments, our Community Health Resource Coordinators are here to support you. This team is here to meet you where you are, find and remove barriers to your care, and empower you to confidently manage your physical, behavioral, and emotional health.
See the faces behind the support – our Community Health Resource Coordinators, here to walk with you on your health journey.
Meet the CHRC team (opens in new tab)
Related Services Our Teams Provide
Addiction Treatment
Medication-assisted treatment and/or behavioral health counseling for anyone experiencing substance use disorder
Behavioral Health
Our Behavioral Health Care Team partners with you to meet your unique mental health needs.
Primary Care
Health services for all ages that include treatment when you are sick, and help preventing sickness when you are well
Frequently Asked Questions
We have two Urgent Care locations – one in Lancaster and one in Lebanon.
Lancaster Urgent Care is available to patients only, inside of our Lancaster Grandview Plaza location at 802 New Holland Avenue, Suite 200. Hours are Monday, Tuesday, Thursday, 11 a.m. – 7 p.m.; Wednesday, 12 p.m. – 7 p.m.; and Friday, 9 a.m. – 5 p.m.
Lebanon Urgent Care is available to everyone, even if you are not a patient, at 960 Church Street. Hours are Monday – Friday, 11 a.m. – 6 p.m.; and Saturday & Sunday, 9 a.m. – 5 p.m.
What can be treated: Cold, flu, infections, bronchitis pneumonia, nausea, vomiting, diarrhea, urinary tract infections, migraines, earache, sore throat, burns, rashes, sprains, strains, cuts, bruises, allergies, bites, stings, lice, and more.
We accept most health insurances. If you are not sure if your health insurance covers our services, please call 717-299-6372 and press 3 to connect with our Billing Department.
The cost of healthcare services (including vaccinations) depends on your health insurance carrier and coverage.
The Sliding Fee Discount Program offers a discounted rate or fee for medical and preventive dental services at our centers. The Sliding Fee Discount Program is available to all patients with or without insurance based on their household income and size. We apply the discount to appointment costs, deductibles, coinsurance, and medication prescriptions through the 340B program.
Patients on our Sliding Fee Discount Program will pay a rate for medical exams, dental exams, x-rays, and cleanings. All other payments are due at your appointment time, or through a payment plan.
Patients can apply for the Sliding Fee Discount Program during registration and use it the same day if approved. Patients can self-share their household income and size (including spouse and all dependents) for all household members, and will need to re-apply every year for the Sliding Fee Discount Program.
Prescription medication refill requests can be made directly through your Patient Portal by sending a message to your Care Team or by calling 717-299-6371. Please note that prescription medication refills can take up to 72 hours to process.
Medical and dental referrals can take up to 2 weeks depending on your insurance carrier and coverage.